删除你的数据
更新日期：2026 年 9 月 25 日
你可以随时删除在问象天机中产生的全部数据。有两种方式。
方式一：在 App 内自助注销（推荐，立即生效）
- 打开问象天机 App
- 进入「我的 → 设置 → 账号与安全」
- 点击「注销账号」
- 按提示确认
注销账号不会自动取消 Apple 的订阅。 如果你开通了会员，请先在 iPhone「设置 → 你的 Apple ID → 订阅」中取消，否则 Apple 可能继续扣费。
注销后，我们会立即删除该账号下的全部云端数据：命盘档案、AI 问答与占卜记录、头像与上传的图片、订阅关联信息、AI 用量计数、登录记录，以及登录时从 Apple / Google 接收的邮箱与平台用户标识。完整清单见《隐私政策》第七节。删除不可恢复。
有两项例外。第一项是意见反馈：反馈正文会断开与账号的关联后匿名保留，用于改进产品；你填写的回信邮箱、订单号和上传的截图会一并删除。第二项是赠送试用的领取记录：如果你领取过新用户赠送试用，领取记录会断开与账号的关联，只保留设备标识与登录身份的加盐不可逆摘要，用于防止注销后重新注册重复领取（见《隐私政策》第七节）。使用 Apple 登录的账号，注销时我们还会请求 Apple 撤销你对本应用的登录授权。
数据库备份副本中的残留数据，会在注销后 30 天内随备份轮转彻底清除，此后不再有任何副本留存。
方式二：发邮件申请
如果你已经无法登录 App（例如换了设备、丢失了邮箱访问权限），可以发邮件到：
support@wenxiangtianji.com
邮件里请说明：
- 你注册时使用的邮箱地址
- 你使用的登录方式（邮箱验证码 / Apple / Google）
我们会在收到申请后 7 个工作日内核实并完成删除，并回信确认。同样在 30 天内从备份中清除。
关于游客模式
如果你从未注册、一直以游客身份使用，你的命盘数据从未上传到我们的服务器，只保存在你自己的设备上。卸载 App 即可全部清除，不需要联系我们。
Delete Your Data
Last updated: September 25, 2026
You can delete all data associated with your 问象天机 (Wenxiang Tianji) account at any time. There are two ways to do this.
Option 1: Delete in the app (recommended, takes effect immediately)
- Open the 问象天机 app
- Go to Me → Settings → Account & security
- Tap Delete account
- Confirm when prompted
Deleting your account does not cancel your Apple subscription. If you are a member, cancel first in iPhone Settings → your Apple ID → Subscriptions, or Apple may keep charging you.
This immediately deletes all cloud data associated with your account: astrology profiles, AI conversations and divination records, your avatar and uploaded images, subscription linkage, the AI usage count, sign-in records, and the email address and platform user ID we received from Apple / Google at sign-in (the full list is in section 7 of the Privacy Policy). Deletion is permanent and cannot be undone.
There are two exceptions. The first is feedback: the message itself is kept anonymously, with no link to any account, to help improve the App; the reply address, order number and screenshots you provided are deleted. The second is the free-trial claim record: if you claimed the new-user free trial, the claim record is unlinked from your account; only salted, irreversible hashes of the device identifier and sign-in identities are kept, to prevent the trial from being claimed again by deleting and re-registering (see section 7 of the Privacy Policy). For accounts that use Sign in with Apple, we also ask Apple to revoke the App's sign-in authorization.
Any residual copies in database backups are purged within 30 days of deletion as backups rotate. No copies remain after that.
Option 2: Request deletion by email
If you can no longer sign in to the app (for example, you changed devices or lost access to your email), send a request to:
support@wenxiangtianji.com
Please include:
- The email address you registered with
- The sign-in method you used (email code / Apple / Google)
We will verify and complete the deletion within 7 business days of receiving your request, and reply to confirm. Backup copies are purged within the same 30-day window.
Guest mode
If you never registered and used the app as a guest, your data was never uploaded to our servers — it lives only on your own device. Simply uninstalling the app removes it entirely. No request is needed.